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User Researcher

Phase2 is looking for a User Researcher, with experience on a range of research methodologies and analytics, to join our quickly expanding User Experience Practice in our Washington, DC area office.  The ideal candidate is a problem solver who can propose, plan, facilitate moderate, and analyze results from user research, focus groups, usability testing and market research to cover both user behavior and attitudes.

Do you have the following qualifications?

  • 5+ years of professional experience in user research covering digital interactive and high- volume, high traffic, consumer-facing web sites, mobile sites, IOS and Android applications
  • Experience with proactive and independent research to identify related industry insights, best practices, and applicable recommendation areas
  • Expert knowledge of human factors, cognitive processes, user-centered design processes, interaction design guidelines, usability methodologies, industry standards and trends, both formal and informal usability testing methods, remote usability testing, as well as a deep understanding of web, mobile, and device specific considerations.
  • Experience with product discovery methodologies, formative usability testing and ad-hoc methods for testing usability and value of products and/or features in a fast-paced iterative environment, prior to development.

We would love to work with you if:

  • You pinpoint the real problem and solve it: You spot issues and inefficiencies from a mile away and aren't afraid to suggest solutions and then dive in to implement them. You know when to go looking for input from others, and you are constantly looking for ways to improve.
  • You are highly adaptable and constantly evolving: Creating a roadmap to success is only helpful if you know how to navigate the bumps and hard left turns that you didn’t originally plan for so we need people who can change on a dime to be able deliver impactful digital experiences to our clients.
  • You are self-motivated and self-directed: We don't have a lot of rules and we provide a lot of latitude and flexibility. We need people who always strive to be the grown-up in the room and who aren't waiting to be asked for their contributions.

Phase2 embraces individual quirks, encourages geeky excitement and has a dress code that says to just make good choices.

We compete for the best talent and our salary structure is commensurate with accomplishment. We offer a full benefit package including 401K with an automatic company contribution. We have more than 115 employees in our New York, DC, San Francisco, Portland OR and “everywhere” offices.  This position is specific to our DC area office so only apply if you are in commuting distance to DC. 

Learn more about life at Phase2 here - https://www.phase2technology.com/life-at-phase2/ 

Phase2 is an Equal Opportunity/Affirmative Action Employer

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